Exchange & Return Policy

If you are not satisfied with any merchandise shipped from our inventory (other than custom or made-to-order products), you may return the merchandise to us at any time within 30 days after date of delivery. All items must be returned in new (unused) condition in the original packaging, complete with any guarantees, and operating and/or assembly instructions that were included in the original package.

Products that are made to order or customized at your request, including anything custom printed/imprinted or made-to-measure, custom ordered or custom colored may be returned or credited at our discretion within 30 days of the date of delivery, but only if we did not follow your instructions or if there are defects in materials and workmanship at the time of delivery.

1.) Examples of custom printed/imprinted items:
key tags, advertising specialties

2.) Examples of made-to-measure, custom-ordered or custom-colored items:
artwork, blinds, carpet, carpet padding, carpet and cove base, case goods,
draperies, fitness equipment, granite, hard surface flooring, lamp shades,
lighting, millwork, paint, plumbing fixtures, upholstered furniture, wall vinyl

All FF&E items are custom made and therefore nonreturnable and nonrefundable. We are not responsible for the accuracy of any measurements that you provide.

Contact us for further instructions at 1-800-678-4342 or use our online return process.

Warranty Disclaimer. American Hotel does not offer any guarantees or warranties, whether express or implied by operation of law or otherwise, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose. However, whenever possible, we will pass on all available manufacturer warranties. We only sell our products to customers for use in business, so we make no warranties to those defined as consumers in the Magnuson-Moss Warranty Act or the Federal Trade Commission Act. Please note that some products may not be of commercial grade or quality and may offer only retail warranties.

Limitation of Liability. Our sole liability for goods sold is limited, at our election, to the repair or replacement of goods, or repaying or crediting you for the purchase price of the goods or our fees. We will not be liable for any incidental or consequential losses, damages, or expenses directly or indirectly arising from the sale, handling, or use of any products, or from any other cause. You must submit all claims to us in writing within 30 days from date you received goods.

Damaged Merchandise

Do you have to accept damaged merchandise? No, you can refuse to accept damaged merchandise if you make sure to note the number of items damaged on your delivery receipt. You must also contact our Customer Care Department immediately at 1-800-678-4342.

See the Shipping & Delivery section for more information on handling damaged merchandise.

Merchandise Return Instructions

1. All returns require a return authorization number from our Customer Care department before returning, including those items shipped directly from the manufacturer. Please contact Customer Care at 1-800-323-5686, or use our online return process. No orders that originally shipped from manufacturer to you will be accepted at any of our distribution centers unless previously authorized by us.

2. All items must be returned in new (unused) condition in the original packaging, complete with any guarantees, and operating and/or assembly instructions that were included in the original package.

3. Returns must be sent freight prepaid. Stock orders due to customer ordering errors will be charged freight and a restocking fee. The restocking fee is calculated based on the condition of the return or mandatory vendor restocking fees for drop ship orders. Freight charges will not be credited on orders returned due to customer ordering errors.

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