Frequently Asked Questions
Registering
Signing In
Updating My Account
Checking Order Status
After Placing Your Order
General Information
A:
Simply place an order from our online catalog. During the checkout process, select "register", then choose either New Customer or New User (see definitions below) if you are a business located in the United States. You will need to fill out your customer information. When customer information is complete, we will then direct you to "Submit" your order. An e-mail will be sent to confirm your account, user, and order information.
New Customer
You are a New Customer if you have not ordered from American Hotel Register Company either online or through the printed catalog and do not have a customer number. If you are still unsure, please send an e-mail to webspecialist@americanhotel.com and someone will assist you. NOTE: You must place an order to complete your registration.
New User

You are a New User if you have previously ordered from American Hotel Register Company and have a customer number but have not ordered online. If you do not know your customer number, please e-mail us at webspecialist@americanhotel.com and someone will provide you with that information.
New International Customer or User*

An International new customer or new user is as defined above and is a customer whose shipped goods have a final destination outside of the United States. An associate from our international sales team will contact you regarding pricing and shipping arrangements on your order.
A:
To obtain your customer number, please send an email to our web specialist at webspecialist@americanhotel.com.
A:
If you have forgotten your user name, simply e-mail us at webspecialist@americanhotel.com.
A:
If you have forgotten your password, please click here, Forgot Your Password (you will need to enter your user name and e-mail address), and we will respond within minutes. Or, you may use the Forgot Your Password link on the sign in page.
A:
'Remember Me' sign in is a convenient online feature, which remembers your user name and password each time you return to AmericanHotel.com . Plus, as an added security feature, we will always ask for your password before you access your sensitive account information on our site.
A:
Only your password is case sensitive (e.g. password or PASSWORD). It must be entered the exact same way it was during registration. If you have forgotten your password, simply e-mail us at webspecialist@americanhotel.com.
Updating My Account
A:
Upon signing in, click on the "My Account" link located within the menu bar in the center, located on the top of every page. To update your personal information, click on the link entitled "User Information". To update your billing or shipping address, please e-mail webspecialist@americanhotel.com or call during business hours: 1-800-323-5686.
A:
Upon signing in, click on the "My Account" link located in the upper-right hand corner. To update your e-mail, click on the link entitled "User Information". Enter the correct e-mail address and click "Update".
A:
Upon signing in, click on the "My Account" link located in the upper-right hand corner. To enter a new password, click on the link entitled "User Information". Enter the new password and click "Update".
A:
To check the shipping status of any order you placed, or view your order history, simply sign in and click on the "My Orders" link on the menu bar to view all orders placed in the last year.
A:
An e-mail will be sent shortly after your online order has been submitted providing shipping information, tax and freight costs. If you need further information, simply sign in and click on the "My Orders" on the menu bar to view all orders placed in the last year.
A:
Yes. No matter how your order was placed, you have the ability to check order status by clicking on the "My Orders" link on the menu bar after signing in.
 
A:
Upon signing in, click on the "My Invoices" link on the menu bar. Your invoices from the past 60 days will display. Indicate the invoice you would like a copy of by clicking in the "Select" box and press "Submit". Verify your e-mail address is correct and click "Submit". A copy of the selected invoice will be e-mailed to you shortly.
A:
Entering a return or reporting damaged merchandise is convenient and easy online! Just click here now “Returns” to begin. For our Return and Damaged Merchandise Policy, please click here.
General Information
A:
Go to the Careers section of this website for career information, current job openings, an application, and department descriptions.
A:
Simply click here to Order Catalog. The print catalog is $25, which is reimbursed with your first order.
A:
Contact your sales representative or call 1-800-323-5686.
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Click here now to view the Contact Us page of this website.
A:
Please contact our Merchandising Department by phone at 847-743-3000 or by fax at 847-743-1088.

You can also contact our Merchandising Department by mail at:
Merchandising Department
American Hotel Register Company
100 South Milwaukee Avenue,
 Vernon Hills, IL. 60061 USA
Q:    How do I start or stop receiving promotional e-mails from American Hotel Register Company ?
A:
If you would like your name and e-mail address added to or deleted from our mailing list, please send an e-mail to emailcampaigns@americanhotel.com .
Q:    Where can I send suggestions or comments?
A:
Click here now to view our Feedback form.