CUSTOMER SERVICE
EXCHANGE AND RETURN POLICY

If you are not satisfied with any merchandise shipped from our inventory (other than custom or made-to-order products), you may return the merchandise to us at any time within thirty (30) days after date of delivery. All items must be returned in new (unused) condition in the original packaging, complete with any guarantees, and operating and/or assembly instructions that were included in the original package. Products that are made to order or customized at your request, including anything custom printed/imprinted (key tags, advertising specialties, etc.) or made-to- measure or custom colored (draperies, blinds, lamp shades, upholstered furniture, etc.) may be returned within thirty (30) days of the date of delivery, but only if we did not follow your instructions or if there are defects in materials and workmanship at the time of delivery.

Please contact Customer Relations at 1-800-678-4342 or click here to use our online return process.

Warranty Disclaimer. OUR EXCHANGE AND RETURN POLICY EXCLUDES ALL OTHER GUARANTEES AND WARRANTIES, WHETHER EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability. Our sole liability for goods sold is limited, at our election, to the repair or replacement of those goods, or repaying or crediting you for the purchase price of the goods. We will not be liable for any incidental or consequential losses, damages, lost profits, or expenses directly or indirectly arising from the sale, handling, or use of any of the products, or from any other cause. You must submit all claims to us in writing within thirty (30) days from the date you received the goods.

Manufacturer Warranties. Whenever possible, we will pass on all available manufacturer warranties to you.

Merchandise Return Instructions

1. All returns require a return authorization number from our Customer Relations department before returning, including those items shipped directly from the manufacturer. Please contact Customer Relations at 1-800-678-4342. No orders that originally shipped from manufacturer to you will be accepted at any of our distribution centers unless previously authorized by us.

2. All items must be returned in new (unused) condition in the original packaging, complete with any guarantees, and operating and/or assembly instructions that were included in the original package.

3. Returns must be sent freight prepaid. Stock orders due to a customer's ordering error will be charged freight and a restocking charge. The restocking fee applied depends upon the condition of the return, or mandatory vendor restocking fees for ships direct from factory orders. Freight charges will not be credited on orders returned due to a customer's ordering errors.

No returns accepted on Clearance Items. All sales are final.

Damaged Merchandise

Must you accept damaged merchandise? That depends on how bad the damage is.

If there is extensive damage and the merchandise cannot be salvaged, the driver may agree to total refusal of shipment.

If the merchandise is not totally damaged, you must accept it - but be sure to have the driver note and initial the damage on the delivery receipt.

Keep the damaged merchandise, carton, and packing material so they can be inspected and the liability determined. Do not file the claim with the carrier. Contact us for further instructions at 1-800-698-4005. You must notify us within ten (10) calendar days of delivery. You must pay all additional costs incurred if any shipments are returned to us as a result of your unexcused delay or failure to accept proper delivery.

Concealed damage. If you should find concealed damage, keep the merchandise, carton, and all packaging material so they can be inspected and the liability determined. If you want us to assist you, you must notify us within ten (10) calendar days of delivery. Contact us for further instructions at 1-800-698-4005. Do not file a claim with the carrier.

NOTE: It is very important that you examine each carton in the presence of the driver, at the time of delivery, because according to federal law, once you sign for merchandise, you become responsible for it. The only exception is if you or the driver note any damage on the delivery receipt at the time of delivery. We are bound by time constraints imposed by freight companies and the law. Claims received by the carrier after fifteen (15) calendar days from the delivery date cannot be honored, so you must notify us within ten (10) calendar days of delivery if you want us to help you process the claim.